If you have questions about an existing order, placing a new order, or just general product information, you can e-mail us at firstname.lastname@example.org
, or call us toll free at (800) 903-2878. Our Customer Service Representatives will be happy to answer any questions you may have.
Customer Service Operating Hours E.S.T. (800) 903-2878
When contacting us via e-mail, please provide the following information:
- Monday thru Friday 8:30am – 8:00pm
- Saturday 9:00am – 5:00pm
- Sunday 1:00pm – 5:00pm
To Place an Order:
- Your Full Name
- Billing Address
- Order # (if applicable)
- Phone: 866-558-7467
- Fax: 603-437-3492
- Postal Mail: Herrington Catalog. Order Department. 3 Symmes Drive. Londonderry, NH 03053
We ship most orders within 72 hours, and will notify you promptly of any backorders.
Certain products are shipped directly from our suppliers. These suppliers will ship most orders within two weeks.
Our Shipping & Handling charges to the 48 contiguous states* are as follows:
||S & H Charges|
|$0.00 to $25.00 ||$5.95|
|$25.01 to $50.00||$8.95|
|$50.01 to $75.00 ||$11.95|
|$75.01 to $150.00||$15.95|
|$150.01 to $300.00||$20.95|
|$300.01 to $500.00||$26.95|
|$500.01 and over||$29.95|
*We're sorry, but shipments to Alaska, Hawaii, and Puerto Rico will require additional shipping charges due to the much higher costs of delivery to these locations. These costs will be calculated for you when you complete the order information.
Next Day Air (next available business day) and Second Day Air (second available business day) shipping are available and can be selected at checkout. Additional costs are based on your order's weight and zip code. The amounts will be calculated for you when you complete the order information. Orders for in-stock merchandise placed before 11:00am EST, Monday through Friday (excluding major holidays), with upgraded shipping will ship the same day.
Items shipped directly from our manufacturer will ship within 2 to 3 weeks, regardless of ship method chosen. Please note: Saturday is not considered a business day. If you desire Saturday delivery, please call our Customer Service Department at (800) 903-2878.
Matchless Guarantee: If for any reason you are not completely satisfied with your purchase from Herrington, simply return it within 60 days of receipt for a prompt and friendly refund or exchange.
If you should need to return or exchange any item(s):
- Please complete the reverse side of the Packing Slip you received with your order and return it along with the items being sent back.
- Item(s) being returned must be in manufacturer's original carton, if applicable.
- When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
- Address your package using one of the pre-printed labels attached to the Packing Slip by fastening with cellophane tape.
Our return address is: Herrington Catalog. Returns Department, Door #4. 3 Symmes Drive. Londonderry, NH 03053.
- Return the package prepaid. (Sorry, we cannot accept COD's.)