Herrington Catalog FAQ



Exchanges and Returns

Security and Privacy


How Do I Know if My Item is in Stock?
To illustrate our current stock levels, a "Check Inventory" button is prominently displayed on our website, next to each item number. By clicking on this feature, our current stock situation is presented.
How Do I Redeem My Gift Certificate?
Currently there is no specified field on our website to redeem a gift certificate. Please enter your gift certificates serial number and value in the 'comments' section of the shopping cart and we will credit your order when it ships.


How Do I Purchase a Gift Certificate On-Line?
Herrington Gift Certificates make gift giving easy and are fun to spend. We'll send your certificate with our most recent catalog for easy ordering. Best of all, there is absolutely no charge for shipping and handling. Gift certificates are available in denominations from $25, up to $1000 and can be ordered by clicking here.

Why Does It Appear That I Was Charged Twice?
An authorization to debit is requested at the time your order is placed. Once your order actually ships, the debit is processed. If your order includes an item or items that are on back order, you will be charged only when the items ship. You are charged only once for shipping and handling.

Does Your Footwear Come in Various Widths?
The footwear included in our product line is available in medium widths only, unless otherwise noted.

Do You Offer Gift Wrap?
Unfortunately, we do not offer a gift wrapping service.

Can I Change/Cancel My Order Once It Has Been Entered?
Please call our Customer Service Department at 1(800) 903-2878 immediately to change or cancel your order. Please note that your order may begin processing immediately after placed, and it may not be possible to change or cancel the order.

Do You Accept Orders via Mail?
If you prefer, print the completed Shopping Cart page and mail it to us. Please determine the shipping and handling charges based on our shipping and handling chart.

  • Our mailing address is:

  • Herrington Catalog
  • 3 Symmes Dr
  • Londonderry, NH 03053

  • We also accept orders via fax at 603-437-3492.

What Methods of Payment Do You Accept?
We accept Visa, MasterCard, Discover, American Express, check or money order.

Do You Accept Orders Via Fax?
Yes, you may fax your order to us at 603-437-3492.


Where Do I Enter a Coupon Code?
A box for coupon codes is provided at the bottom of the online order from.

How Do I Send an Order as a Gift?
You may provide a shipping address other than the billing address at checkout.

Do You Ship Internationally?
Unfortunately, we ship only to the USA, it's territories and Canada.

What Are My Shipping Options to Alaska, Hawaii and Puerto Rico?
Our website defaults to FedEx 2nd Day Air Service, however, in certain instances we are able to ship orders to these locations via Priority Mail. Please note in the comment section of the online order if you prefer your package to ship via Priority Mail. Or if you prefer, call our Order Line at 1(800) 622-5221.

How Will My Order Be Shipped?
Orders ship via FedEx Ground or FedEx SmartPost, which utilizes FedEx to your local area, and the USPS to deliver the package once it arrives locally.


What Are My Expedited Shipping Options?
Next Day Air (next available business day) and Second Day Air (second available business day) shipping are available and can be selected at checkout. Additional costs are based on your order's weight and zip code. The amounts will be calculated for you when you complete the order information.

Orders for in-stock merchandise placed before 11:00am EST, Monday through Friday (excluding major holidays), with upgraded shipping will ship the same day.

Items shipped directly from our manufacturer will ship within 2 to 3 weeks, regardless of ship method chosen.

Please note: Saturday is not considered a business day. If you desire Saturday delivery, please call our Customer Service Department at (800) 903-2878.


What Are Your Shipping Charges?
Our Shipping and Handling chart can be found here.

When Will I Receive My Order?
We ship most orders within 72 hours, and will notify you promptly of any backorders. Items that ship from our warehouse will ship via FedEx or USPS and arrive within 7 to 10 business days. Please note, some products are shipped directly from our suppliers, and will ship within two weeks.

What if I Have Specific Delivery Instructions?
Unfortunately, we cannot leave delivery instructions with any of our carriers. Please be advised that whether or not a driver decides to leave a package is left solely at his/her discretion. We do apologize for any inconvenience this may cause you.

How Do I Receive Tracking Information?
When an order ships an email with tracking information is automatically generated and sent to the email address provided in the order. You may also contact our Customer Service Department at 1 (800) 903-2878, or customerservice@herringtoncatalog.com.

What is Herrington's Return Policy
We offer a 60 day money back guarantee. If for any reason you are not completely satisfied, simply return any item that you purchase from us within 60 days for a prompt and friendly refund or exchange, which ever you prefer. Click here for more information regarding our return policy.

How Can I Check My Return Status?
You may check on the status of your return or exchange by calling our Customer Service Department where a representative will be happy to assist you. You may also contact us at customerservice@herringtoncatalog.com.

How Will I Be Reimbursed for My Return?
You will be reimbursed by your method of Payment.

Do You Share My Email Address?
We pledge to never sell, rent or share your email address with anyone. For more information on our privacy policy, click here.

How Does Your Site Protect My Information?
For information on our privacy policy, click here.

Is it Safe to Order From You Over the Web?
The information for all orders placed on our site is encrypted using SSL technology, so your transactions are completely protected. With SSL in place for both the client and the server, the information sent via the Internet will arrive encrypted to our SSL-enabled browser. Most browsers today are equipped with SSL. To be sure your connection is secure when filling out the order form, simply check for the padlock icon in the bottom border of your browser window when viewing the order form itself. The icon should be visible and show the lock in the locked position.

Note: Email is not encrypted and is not a secure means of sending credit card information. Please place all orders through the order form or over the telephone. Do not attempt to email an order.

If you have concerns about ordering via the internet, please call 1-866-558-7476 to place your order over the telephone. Our representatives will be happy to assist you.

How Do I Request a Catalog?
Submit your request on-line by clicking here. You may also contact our Customer Service Department at 1 (800) 903-2878, or customerservice@herringtoncatalog.com.

How Do I Cancel a Catalog Subscription?
Contact our Customer Service Department at 1-800-903-2878, or customerservice@herringtoncatalog.com. When emailing us, please include the complete name and address the catalog is being mailed to. Due to advanced mailings, it may take several mailings before the mailings cease.

How Do I Join Your Email List?
Subscribe to our Private Client Email registry by clicking here. As a valued Herrington Catalog customer, you can enjoy exclusive special offers including:
  • new arrivals and seasonal trends
  • exclusive sales and special promotions
  • special offers on shipping and handling
  • pre-sales on items not yet introduced in our catalog
  • You will also receive important updates about your order including shipping and tracking information.
Please add herrington@newsletters.herringtoncatalog.com to your address book to be sure that the newsletters arrive in your inbox.

How Do I Unsubscribe From Your Email List?
Manage your Email subscription preferences by clicking here, or if you prefer, email our Customer Service Department at customerservice@herringtoncatalog.com with your unsubscribe request.

Please be advised that, although your email address has been removed from our database, you may receive a newsletter that has already been scheduled for release. Should you continue to receive email from us 14 days after unsubscribing, please contact us.

Can I Find Out Who Manufacturers a Certain Item?
Unfortunately, we are unable to divulge specific manufacturer’s information due to our contractual obligations with our suppliers.

Does Herrington Have Any Retail Stores?
We do not have any retail stores, however, if you prefer you are welcome to pick up your order at our Londonderry, NH offices. Shipping and handling fees are waived on most customer pick-ups. Please allow 48 business hours for processing.

How do I submit my product to Herrington?
Please click here for more information about submitting a product to Herrington Catalog.