Please call our Customer Service Department at 1(800) 903-2878 immediately to change or cancel your order. Please note that your order may begin processing immediately after placed, and it may not be possible to change or cancel the order.
An authorization to debit is requested at the time your order is placed. Once your order actually ships, the debit is processed. If your order includes an item or items that are on back order, you will be charged only when the items ship. You are only charged once for shipping and handling.
When an order ships an email with tracking information is automatically generated and sent to the email address provided in the order. You may also contact our Customer Service Department at 1 (800) 903-2878, or email@example.com.
Next Day Air (next available business day) and Second Day Air (second available business day) shipping are available and can be selected at checkout. Additional costs are based on your order's weight and zip code. The amounts will be calculated for you when you complete the order information. Orders for in-stock merchandise placed before 3:00pm EST, Monday through Friday (excluding major holidays), with upgraded shipping will ship the same day. Items shipped directly from our manufacturer may require additional shipping time, regardless of ship method chosen. Please note: Saturday is not considered a business day. If you desire Saturday delivery, please call our Customer Service Department at (800) 903-2878.
Unfortunately, we cannot leave delivery instructions with any of our carriers. Please be advised that whether or not a driver decides to leave a package is left solely at his/her discretion. We do apologize for any inconvenience this may cause you.
We ship most orders within one business day, and will notify you promptly of any backorders. Items ship from our New Hampshire warehouses via FedEx and arrive within 2 to 5 business days. Please note, some products are shipped directly from our suppliers, and may require additional shipping time.
You may check on the status of your return/exchange by logging into your account, or by calling our Customer Service Department where a representative will be happy to assist you. You may also contact us at firstname.lastname@example.org.
We offer a 90 day money back guarantee. If for any reason you are not completely satisfied, simply return any item that you purchased from us within 90 days for a prompt and friendly refund or exchange, which ever you prefer. Click here for more information regarding our return policy.
We utilize SSL (Secure Sockets Layer) technology to ensure safe, secure transactions. With SSL, information sent via our website is encrypted, and can be trusted to arrive privately and unaltered. We take every appropriate security measure to help safeguard personal information from unauthorized access or disclosure. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We do not transfer credit card numbers via e-mail, and ask that in any e-mail correspondence with us you refrain from doing so as well. If you have any concerns about ordering electronically, please call 1-866-558-7467 to place your order over the telephone.
We do not have any retail stores, however, if you prefer you are welcome to pick up your order at our Manchester, NH offices. Shipping and handling fees are waived on most customer pick-ups. Please allow 48 business hours for processing.
Contact our Customer Service Department at 1-800-903-2878, or email@example.com. When emailing us, please include complete name, address, customer number and key code exactly as they appear on the back of the catalog. Due to advanced mailings, it may take several mailings before the mailings cease.
To unsubscribe from our email list, simply follow the link located at the bottom of the email message you received. If you are unable to do this, or if you prefer, email our Customer Service Department at firstname.lastname@example.org with your unsubscribe request. Please be advised that, although your email address has been removed from our database, you may receive a newsletter that has already been scheduled for release. Should you continue to receive email from us 14 days after unsubscribing, please contact us.